We hope you are very happy with every item you purchase from ProtectaBull.com, but if this is not the case, please read the following information about returns and refunds.

Returns

To return any unwanted or faulty products, please contact the Sales Team at ProtectaBull on receipt of the goods.  You will receive a response within 24 hours (or the next working day over weekends and public holidays). You will be issued a Return Authorisation which will confirm if the goods to return:

• are eligible to return (see information about non-returnable products below)
• if they should be returned by courier or Royal Mail, for which the customer must pay the cost and obtain proof of postage)
• if they will be collected by, or on behalf of, ProtectaBull, in which case, ProtectaBull will pay the costs

Our standard return policy for any items you buy from ProtectaBull is 28 days of the date shown on your dispatch note. Any returnable product (see information about non-returnable products below) must be returned:

• unused and unmarked
• in its original packaging
• in a saleable condition
• accompanied by the return note or collection note issued by ProtectaBull.com

Return address: ProtectaBull, RETURNS Dept; 4 Beacon Road, Rotherwas, Hereford HR2 6JF

Refunds

We will give you a refund if:

• the goods were damaged on delivery to you
• you have notified the Sales Team at ProtectaBull within 24 hours of receipt of your delivery and we have sent you a Return Authorisation
• the returned item is in re-saleable condition eg packaging is unopened, product has not been stained or marked, all items are in the packaging
• your item is eligible for return. You can find a list of the items that are not included in our policy in the ‘Products that are not included in our returns policy’ section below.

Stock items will be subject to a 15% re-stocking fee and any non-stock items are subject to a 25% re-stocking fee.

Refunds will be given as a credit against the method of payment.

If you return an online purchase to us for a refund, it will be processed within 24 hours of receipt and you will receive an email to confirm this has been actioned.

It will take up to five working days to credit the amount to your original payment card once you have returned the items.

Products that are not included in our returns policy

To ensure we provide the very best to all our customers, some items cannot be returned to stock and so are not included in our return policy (unless they are damaged on receipt). We are not able to accept or refund the following returned items:

• sanitiser
• face masks – including FFP2 and FFP3 masks
• disposable gloves
• wipes
• earplugs

The only exception to this is when the products are damaged on delivery beyond safe use and if you notify ProtectaBull on the day of delivery and they are returned in their entirety.

Shipping policy

• We ship items out as soon as possible, but this may not be the same day as your order. Generally, if we receive an order before 15:00 Monday to Friday, the order will be despatched the same day.  Orders received after 15:00 are despatched the next working day
• You should receive your order within two working days
• If you need the items for a specific date with a short lead time, please contact ProtectaBull to confirm the expected delivery time for the product you are interested in
• We currently do not ship outside of the UK
• You should receive an email confirming your order shortly after you have placed it.  If it does not appear in your inbox, please check your spam/junk folder. Please mark ‘safe’ any message from ProtectaBull.com to ensure you receive further emails about your order directly into your inbox
• Some products may not be shipped to certain destinations due to dangerous goods restrictions – eg lithium batteries. For more information, please email the ProtectaBull team who can advise on any product restrictions before you complete your order