Securing your safety
We hope you are very happy with every item you purchase from ProtectaBull.com, but if this is not the case, please read the following information about returns and refunds.
To return any unwanted or faulty products, please contact the Sales Team at ProtectaBull on receipt of the goods. You will receive a response within 24 hours (or the next working day over weekends and public holidays). You will be issued a Return Authorisation which will confirm if the goods to return:
Our standard return policy for any items you buy from ProtectaBull is 28 days of the date shown on your dispatch note. Any returnable product (see information about non-returnable products below) must be returned:
Return address: ProtectaBull, RETURNS Dept; 4 Beacon Road, Rotherwas, Hereford HR2 6JF
We will give you a refund if:
Stock items will be subject to a 15% re-stocking fee and any non-stock items are subject to a 25% re-stocking fee.
Refunds will be given as a credit against the method of payment.
If you return an online purchase to us for a refund, it will be processed within 24 hours of receipt and you will receive an email to confirm this has been actioned.
It will take up to five working days to credit the amount to your original payment card once you have returned the items.
To ensure we provide the very best to all our customers, some items cannot be returned to stock and so are not included in our return policy (unless they are damaged on receipt). We are not able to accept or refund the following returned items:
The only exception to this is when the products are damaged on delivery beyond safe use and if you notify ProtectaBull on the day of delivery and they are returned in their entirety.